Frequently Asked Questions
Everything you need to know about your ALDO shopping experience.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can also track your shipment status directly through the 'Order History' section in your account dashboard.
What is your return policy?
We offer a 30-day return policy for unworn merchandise in its original packaging. Returns can be made via mail or at any ALDO store location with a valid receipt or order confirmation.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on the destination and are calculated at checkout.
How do I know which size to order?
Each product page features a detailed 'Size Guide' to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for boots and sizing down for open-toe sandals.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.
Are your products covered by a warranty?
ALDO products are guaranteed against manufacturing defects for a period of 6 months from the date of purchase. This does not cover normal wear and tear or accidental damage.